SHIPPING POLICY
PRODUCTION TIME
Please note that our products are MADE TO ORDER in the USA and Canada.
We understand how important it is to receive your order as soon as possible, especially when waiting upon a package to arrive for birthdays and holidays. Please plan ahead and accordingly with our production and shipping schedule.
We cannot speed up the production time under any circumstance.
CURRENT PRODUCTION TIMES:
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WALL ART 4-6 business days WALL TAPESTRIES 7-10 business days SHOWER CURTAINS 7-10 business days BATH MATS 7-10 business days BLANKETS 7-10 business days DUVET COVERS 7-10 business days PILLOWS SHAMS 7-10 business days THROW PILLOWS 7-10 business days CURTAINS 7-10 business days |
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
US SHIPPING TIME
Your order will ship after the production process. Please allow for shipping time as follows:
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US SHIPPING 5-8 business days INTERNATIONAL SHIPPING 2-4 weeks |
Tracking information will be sent once your order is shipped via USPS, UPS, FedEx, or DHL depending on the item ordered.
Depending on the size of the item ordered and the number of pieces, all items ordered may not arrive in the same box or on the same day.
DO YOU SHIP INTERNATIONALLY?
INTERNATIONAL SHIPPING
We are happy our products are known around the globe and are pleased to ship worldwide. International Orders, please allow at least 2-4 weeks for delivery.
Please note, we are not responsible for international shipping or customs delays. We do not offer refunds due to delays with international shipping or customs, nor do we issue refunds due to customs fees or taxes.
The international shipping charges do not include the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery.
HOW DO I CANCEL MY ORDER?
CANCELLATIONS
We do not accept cancellations after 24 hours due to the specialty nature of our made to order products. Once a product has been put into production, we cannot stop your order.
If you should decide within the 24hr time frame that you wish to cancel your order, please contact us immediately.
Contact us here or via our customer support chat.
DO YOU HAVE A COVID-19 POLICY?
COVID-19 POLICY
We do our best to assure merchandise arrives within the quoted delivery time frame. Due to Covid-19, we may experience delays with production and shipping.
Production Delays
We will notify you in advance if an unforeseen production delay occurs.
WHERE IS MY ORDER?
Shipping Updates & Order Tracking
We will send a shipping notice to your email when your order ships. After receiving your shipping tracking number, you may check the shipping status and tracking updates from your postal carrier service or here on our tracking page.
We do not offer refunds due to production or shipping delays.
We value your business and thank you for your patience and understanding during this unprecedented time.
Lost Packages
We are not responsible for postal carrier errors, however, we do our best to assist and ensure your order arrives in the timetable specified.
We are not responsible for stolen packages from your doorstep or lobby. Please watch your shipment with your tracking number to prevent such a loss. You can check your tracking from your postal carrier service or here on our tracking page.
DO YOU OFFER FREE SHIPPING?
FREE SHIPPING TERMS AND CONDITIONS
We offer free US shipping during special promotions only. You may check our website home page and social media for current promotions.
Free shipping promotions apply to select merchandise, unless otherwise indicated. This offer applies to economy or standard shipping and handling within the U. S., including Alaska, Hawaii, Puerto Rico, Outer US Territories. Does not include Expedited or Express, Standard Plus, oversized, or other special delivery charges. Not valid on previous purchases.
We occasionally offer free shipping on International orders with special promotions. These offers are separate from US Free Shipping Promotions.
CAN I GET A COUPON OR DISCOUNT?
WE DO NOT OFFER INDIVIDUAL DISCOUNTS OR COUPONS.
We suggest staying updated with BELLA BELLA & CO. by joining our newsletter/subscriber list and following us on social media for any upcoming offers.